The first real time customer experience management platform

Grow your B2B creative agency with the first real time
customer experience management platform.

Start free Trial

Join us for a Demo

Reduce your churn rate

Generate more referrals

Take better decisions with real time insights

No more intrusive, useless surveys.
Monitor your client happiness with no effort.

Meet our AI system: Mantra

Mantra will scan the communication and generate actionable insights based on Sentiment Analysis.

Happiness Score

Be constantly aware of
your client's happiness level

Our dashboard overview allows you to monitor your client happiness status and evolution over time.

Actionable Insights

Delight your clients based
on actionable insights

Spot partnership opportunities, ask for referrals at the right time, prevent client complains and many more.

Insight Anatomy

Get a deep understanding about
how your clients are feeling

Get curious about the root cause of an insight and have the power to overwrite it.

What customer satisfaction metrics you should measure

Madalina Lacatis

Marketing manager at ClientZen

What's inside

We'll dive into the best customer satisfaction metrics that you should take into consideration with their advantages and disadvantages.

min read

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How to build a customer satisfaction survey

Alex Jijie

Community Development at ClientZen

What's inside

We'll show you how to set the right questions and go through the best practices for building a good survey that gets you results.

min read

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How to measure Customer Satisfaction

Madalin Lacatis

Marketing manager at ClientZen

What's inside

We'll go through a set of customer satisfaction metrics and customer satisfaction KPIs and how social media monitoring and brand mention can be crucial for your agency.

min read

Read article

Turn more clients into evangelists

Start your free trial

Add your first client

Get actionable insights

Start free Trial

Join us for a Demo

With ClientZen, we can finally have an accurate way to measure our clients’ happiness in real-time. This is crucial for us because it allows us to act fast, deliver great services, and increase our referrals base."

Vlad Rotariu

CEO @ Crocodile

Turn your clientsinto evangelists

Grow your B2B creative agency with the first real time customer experience management platform.

No more intrusive, useless surveys. Monitor your client happiness with no effort.

Meet our AI system: Mantra

Be constantly aware of your client's happiness level

Delight your clients basedon actionable insights

Get a deep understanding about how your clients are feeling

What customer satisfaction metrics you should measure

How to build a customer satisfaction survey

How to measure Customer Satisfaction

Turn more clients into evangelists

Turn your clients
into evangelists

Grow your B2B creative agency with the first real time
customer experience management platform.

No more intrusive, useless surveys.
Monitor your client happiness with no effort.

Be constantly aware of
your client's happiness level

Delight your clients based
on actionable insights

Get a deep understanding about
how your clients are feeling