Product | ClientZen | Automated feedback analysis at scale

WHY IT MATTERS

The Voice of the Customer decoded 10x faster

ClientZen enables effortless scaling of support volumes, automatic data analysis, reduction of feedback analysis time by 20%, freeing customer service agents for strategic tasks, tracking the entire customer journey, and detecting negative sentiment drivers to prevent churn.

Manage easily support volumes at scale

Double your customer base easily without stressing about handling high support volume, ClientZen reduces time spent on feedback analysis by 20% within just a few months.

More time for customer service agents

With less manual work, your customer service agent can focus on strategic areas that were unlocked before and can directly impact your customer sentiment for the best.

Analyze data automatically

Achieve your goals with ease with customer experience automation (CXA) using just a few clicks and tracking the whole customer journey within your dashboard.

Detect negative sentiment drivers

Anticipate customer churn before it happens, detect negative sentiment drivers without human involvement, and take immediate action to improve customer satisfaction.

HOW IT WORKS

AI-powered customer feedback
and ticket analysis

Automated ticket tagging

Connect all your customer interactions (calls, chats, emails, reviews, surveys, etc.) and use ClientZen's auto-applied tags with just a few clicks.

Manage support volume at scale.

Consistent tagging automatically.

Track customer interaction in real-time.

Automated Sentiment Analysis with AI

AI-powered sentiment analysis, CSAT, NPS, VoC analysis, and real-time co-pilot assistance with our Mantra AI get instant answers to any questions you have.

Reduce operational costs.

Predict and prevent customer churn.

Boost knowledge management.

Cleaning Customer Data

Eliminate unnecessary noises like staff replies and automated messages while preserving just the true and real customer conversation.

Extract more reliable insights.

Make better decisions.

Track only data that matters.

Custom Taxonomy

Automatically apply smart tags based on customer interactions, categorize customer communication easily, and use semantic tagging to detect negative drivers.

Specific to your customer feedback and context.

Holistic view of the entire customer lifecycle.

No more manually digging through piles of data.

Continuous Feedback Monitoring

ClientZen’s real-time feedback monitoring provides a constant stream of customer data analysis, allowing for agile responses and improved customer experience.

Get notified on customer issues and requests.

Gain valuable insights to boost CX.

Quantitative data from qualitative insights.

Reliable insights with Mantra AI

From predictive analytics to generative AI co-pilot assistant, Mantra AI offers unparalleled insights into customer behavior, enhancing the entire customer journey.

Specific to your customer needs.

Better decision, fast and personalized support.

Personalized knowledge base.

STEP 2

Create the topics that you
want to track

Fully customizable topics with advanced search tools

Create topics to track customer issues, common requests, feature feedback or reviews. Search for specific keywords or phrases, and exclude what doesn't make sense.