ClientZen ensures continuous monitoring and instant analysis of customer feedback, enabling proactive service and timely intervention by detecting feedback spikes and trends before they escalate.
Immediate Issue Detection
Receive alerts about possible problems or errors before they become more serious.
Trend Spotting
Identify emerging feedback trends at an early stage.
Team Coordination
Keep your team informed with pre-made Voice of Customer (VoC) reports.
Proactive Engagement
Address negative feedback quickly to uphold customer satisfaction.
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
HOW IT WORKS
Better customer experience with real-time data
Monitor Customer Journey in Real-Time
Effortlessly track every step of the customer journey, gaining insights into customer behavior and sentiment.
Monitor customer feedback anytime.
The whole customer journey map in one dashboard.
Track customer feedback effectively with a click.
Real-Time Sentiment Monitoring
Stay attuned to customer emotions and take quick action to address negative feedback, ensuring continuous customer satisfaction.
Detect and track customer churn.
Track customer sentiment 24/7.
Identify shifts in customer sentiment.
Continuous Feedback Monitoring
ClientZen’s real-time feedback monitoring provides a constant stream of customer data analysis, allowing for agile responses and improved customer experience.
Get notified on customer issues and requests.
Gain valuable insights to boost CX.
Quantitative data from qualitative insights.
Real-Time Customer Insights
Receive instant insights into customer feedback, enabling data-driven decisions and enhanced customer engagement.
Ask Mantra AI to identify trends.
Key insights with just a click.
Actionable insights with our Co-pilot assistant.
SAFETY FIRST APPROACH
Securely connect your source of customer intelligence
