David Pop
Marketing Manager at ClientZen
What's inside
What is customer retention, and why is it important? Understanding customer retention can help brands improve their customer experience strategy.
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min read
This article explores how sentiment analysis can enhance the customer experience and provide actionable business solutions
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Now, you can find out what your customers really want from your Gorgias conversations with just a single click.
If your team receives around 3000 tickets per month, they could spend approximately 3.5 weeks solely on ticket tagging, review analysis, reporting, and performance checks. Learn how to convert 3.5 weeks of work into a single click.
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Discover what you could do with two extra weeks by using AI ticket tagging.
Voice call sentiment analysis uses AI to analyze customer interactions, providing real-time insights that improve contact center performance and customer experience.
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Discover how you can get the most out of your Zendesk account in our latest article.
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In our latest article, we'll cover conversation analytics, how it works, and how it improves your overall work and cx using real-life case studies.
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Transform your customer experience by prioritizing communication, personalization, and cutting-edge AI to boost loyalty and elevate your brand.
From automatic ticket tagging to in-depth data analysis, discover how CXA changes your workflow with just one click.
Explore practical use cases, best practices, and examples of generative AI transforming customer experience through automation and personalization.
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Discover how ClientZen streamlines customer feedback analysis for app developers, providing valuable insights through automated sentiment and topic analysis in a user-friendly dashboard.
Exploring the impact of customer feedback tools: Boosting products, balancing workloads, and driving ROI
Planable's adoption of ClientZen has significantly streamlined its customer feedback analysis, leading to enhanced product features and higher customer satisfaction.
Get everything you need to boost your User Experience in this comprehensive guide.
Enhance retention and reduce churn by leveraging predictive customer analytics, leading to business growth and improved customer satisfaction.
Forget the overwhelm of multiple methodologies; we've pinpointed the one-step solution adaptable for any business size.
Discover how to drive growth through customer feedback. Learn how to collect, analyze, and apply Voice of the Customer data. Explore best practices. Read now!
Discover how to master customer experience in a world where interactions span from social media to Slack, and learn the smart ways to measure and improve your CX.
Discover how to enhance customer satisfaction and loyalty through effective Voice of the Customer (VoC) strategies in our comprehensive guide, essential for businesses in a customer-centric economy.
This guide will show how to analyze customer feedback from reviews and surveys, support conversations effectively, and delve into advanced analysis techniques for managing large volumes of feedback.
Learn how VoC tools are transforming 2024's product development, blending Agile-like insights for smarter, customer-driven strategies.
This article explores managing VoC programs, highlighting challenges like time constraints and scattered data, and how tools like ClientZen enhance efficiency and customer engagement.
Explore PrestaShop's journey in revolutionizing customer feedback and user experience with ClientZen's Voice of Customer analytics.
Explore how to harness VoC negative feedback for business growth and customer loyalty in our practical guide. Transform challenges into opportunities.
Discover the top 5 Voice of Customer (VoC) tools—poised to adapt to emerging market trends, aiding VoC specialists in harnessing real-time insights, automation, and hyper-personalization to elevate CX.
10 Best Voice of the Customer Tools for 2024. ClientZen, SurveyMonkey, Typeform, and many more.
Discover the latest trends that will shape the Voice of the Customer and dive deep into the new methods of enhancing Customer Experience.
Discover how to configure your account with ClientZen. Simple and straightforward instructions directly from our ZenManual.
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See how you can start your customer experience enhancement with ClientZen. Short and easy guidelines directly from our ZenManual.
We've prepared intriguing statistics, best practices, and strategies you'll appreciate—tools designed to help you confidently hit those revenue goals for your e-commerce.
VoC insights can be applied to various fields within an organization. Your marketing team can utilize it to create customized messages that will connect with your target audience.
VoC analysis provides us with the ability to navigate through the evolving landscape of customer needs and desires. It allows us to translate their feedback into insights.
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This article serves as an essential toolkit for product managers, providing actionable insights and effective techniques to harness the Voice of Customer (VoC) to its full potential.
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We'll explore the array of tools used for sentiment analysis and customer feedback interpretation and discuss how you can evaluate them to ensure you're picking the perfect data analytics software for your business needs.
Imagine diving into the sea of customer opinions, navigating through the waves of diverse views, and emerging with valuable insights that can drive your business forward.
Ovidiu Cojocariu
CEO at ClientZen
The client is the person who knows best how well the product or service works for him and what he expects from it. Survey data can show you what works and what doesn’t.
Irina Theodoru
Copywriter for ClientZen
Customer retention is no longer just a job for the sales department, but it becomes integrated into the business strategy. This is why customer insights analysis is valuable for creating the business portfolio and the revenue streams.
Virgil Horghidan
Product Owner at ClientZen
Companies that experience speedy growth face the problem of losing touch with their customer because of their large numbers. AI can fill this gap between insightful feedback and decision-makers.
Whether you run a SAS company, an e-commerce platform, or a coffee shop, how customers experience your product is an important part of your business.
We'll better understand why customer feedback plays a crucial role in digital products and what tools to use to get as many actionable insights as possible.
Madalina Lacatis
Marketing manager at ClientZen
We'll dive into the best customer satisfaction metrics that you should take into consideration with their advantages and disadvantages.
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Alex Jijie
Community Development at ClientZen
We'll show you how to set the right questions and go through the best practices for building a good survey that gets you results.
Madalin Lacatis
We'll go through a set of customer satisfaction metrics and customer satisfaction KPIs and how social media monitoring and brand mention can be crucial for your agency.
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