Ovidiu Cojocariu
CEO at ClientZen
What's inside
The client is the person who knows best how well the product or service works for him and what he expects from it. Survey data can show you what works and what doesn’t.
10
min read
Irina Theodoru
Copywriter for ClientZen
Customer retention is no longer just a job for the sales department, but it becomes integrated into the business strategy. This is why customer insights analysis is valuable for creating the business portfolio and the revenue streams.
6
Virgil Horghidan
Product Owner at ClientZen
Companies that experience speedy growth face the problem of losing touch with their customer because of their large numbers. AI can fill this gap between insightful feedback and decision-makers.
3
Whether you run a SAS company, an e-commerce platform, or a coffee shop, how customers experience your product is an important part of your business.
We'll better understand why customer feedback plays a crucial role in digital products and what tools to use to get as many actionable insights as possible.
8
Product Lead at ClientZen
A quick tutorial on how to find your intercom token so that you connect your feedback to ClientZen.
1
Madalina Lacatis
Marketing manager at ClientZen
We'll dive into the best customer satisfaction metrics that you should take into consideration with their advantages and disadvantages.
11
Alex Jijie
Community Development at ClientZen
We'll show you how to set the right questions and go through the best practices for building a good survey that gets you results.
Madalin Lacatis
We'll go through a set of customer satisfaction metrics and customer satisfaction KPIs and how social media monitoring and brand mention can be crucial for your agency.
12
