Automated Feedback Analysis | From Ticket Tagging to in-depth Data Analysis

WHY IT MATTERS

The Voice of the Customer decoded 10x faster

ClientZen enables effortless scaling of support volumes, automatic data analysis, reduction of feedback analysis time by 20%, freeing customer service agents for strategic tasks, tracking the entire customer journey, and detecting negative sentiment drivers to prevent churn.

Manage easily support volumes at scale

Double your customer base easily without stressing about handling high support volume, ClientZen reduces time spent on feedback analysis by 20% within just a few months.

More time for customer service agents

With less manual work, your customer service agent can focus on strategic areas that were unlocked before and can directly impact your customer sentiment for the best.

Analyze data automatically

Achieve your goals with ease with customer experience automation (CXA) using just a few clicks and tracking the whole customer journey within your dashboard.

Detect negative sentiment drivers

Anticipate customer churn before it happens, detect negative sentiment drivers without human involvement, and take immediate action to improve customer satisfaction.

What our clients say

-80%

Reduced team workload

-14%

Drop in client
negative sentiment

-9%

Reduced time for support

“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”

Lucas Marchionne,
Voice of Customer manager

“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”

Noa Lupu, Customer Success Lead

“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”

Mircea Serendiuc, product manager

HOW IT WORKS

AI-powered customer feedback
and ticket analysis

Automated ticket tagging

Connect all your customer interactions (calls, chats, emails, reviews, surveys, etc.) and use ClientZen's auto-applied tags with just a few clicks.

Manage support volume at scale.

Consistent tagging automatically.

Track customer interaction in real-time.

Automated Analysis with AI

AI-powered sentiment analysis, CSAT, NPS, VoC analysis, and real-time co-pilot assistance with our Mantra AI get instant answers to any questions you have.

Reduce operational costs.

Predict and prevent customer churn.

Boost knowledge management.

Cleaning Customer Data

Eliminate unnecessary noises like staff replies and automated messages while preserving just the true and real customer conversation.

Extract more reliable insights.

Make better decisions.

Track only data that matters.

Custom Taxonomy

Automatically apply smart tags based on customer interactions, categorize customer communication easily, and use semantic tagging to detect negative drivers.

Specific to your customer feedback and context.

Holistic view of the entire customer lifecycle.

No more manually digging through piles of data.