Customer satisfaction score (CSAT) calculator.

Calculate customer satisfaction right from your customer
feedback,
tickets and conversations.
Upload Customer Feedback
Format: CSV / Spreadsheets
592 people used this tool
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needed
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No coding skills
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Gathering Conversations
Gatherying
conversations
Analyzing
Feedback
Generating
CSAT scores
Know your customer satisfaction score without having to read thousands of pieces of feedback.
Identify pain-points and detect patterns in client needs and customer behavior.
Quickly detect negative feedback and take action instantly.

Are you a business owner looking to
improve customer satisfaction and drive business growth?

Look no further than ClientZen’s customer satisfaction score (CSAT) calculator.
Our powerful tool allows you to measure customer satisfaction by calculating a score based on a customer satisfaction survey. By asking your customers to rate their satisfaction with your products, services, or brand interactions, you can gain valuable insights into their needs and preferences.
Upload Customer Feedback
Format: CSV / Spreadsheets

What is the ClientZen Customer
Satisfaction Score Calculator?

A CSAT calculator is a powerful tool that allows you to measure customer satisfaction by calculating a score based on a customer satisfaction survey. By asking your customers to rate their satisfaction with your products, services, or brand interactions, you can gain valuable insights into their needs and preferences.
Once you've gathered responses to the survey, you can use our CSAT calculator to calculate the overall customer satisfaction score. This score can be expressed as a percentage and used to track changes in customer satisfaction over time, identify areas for improvement, and ensure that you're delivering a competitive customer experience.

When should you use ClientZen’s
customer satisfaction score?

1. Product or service launches:
When you launch a new product or service, you want to know how your customers feel about it. Measuring CSAT can help you identify any issues with the product or service early on and make improvements before it's too late.
2. Customer service interactions:
If you have a customer service team, measuring CSAT after each interaction can help you understand how well your team is meeting the needs of your customers. This can help you identify areas where your team can improve and provide better customer service.
3. Website or app experiences:
If you have a website or mobile app, measuring CSAT can help you understand how easy it is for customers to use your platform and whether there are any pain points that need to be addressed.
4. Marketing campaigns:
Measuring CSAT after a marketing campaign can help you understand how well the campaign resonated with your target audience and whether there are any areas for improvement in future campaigns.
5. Overall customer experience:
Measuring CSAT on a regular basis can help you understand the overall satisfaction of your customers and identify areas where you can improve the customer experience

When should you use ClientZen’s
customer satisfaction score?

Upload Customer Feedback
Format: CSV / Spreadsheets
No email / card needed
GDPR complient
No coding needed

Who should use a customer
satisfaction calculator?

A customer satisfaction calculator can be useful for a wide range of organizations, including businesses of all sizes, non-profit organizations, government agencies, and educational institutions. Here are some specific types of professionals who may benefit from using a customer satisfaction calculator

CS

Customer service managers
Customer service managers can use customer satisfaction calculators to measure the satisfaction of their customers after each interaction with their team. This can help them identify areas where their team can improve and provide better service to customers.

PM

Product managers
Product managers can use customer satisfaction calculators to measure the satisfaction of customers with their product or service. This can help them identify areas where their product or service can be improved and make changes to better meet the needs of customers.

CMO

Marketing professionals
Marketing professionals can use customer satisfaction calculators to measure the satisfaction of customers with their marketing campaigns. This can help them understand how well their campaigns are resonating with their target audience and identify areas for improvement in future campaigns.
FOUNDER
Business owners
Business owners can use customer satisfaction calculators to measure the overall satisfaction of their customers and identify areas where they can improve the customer experience. This can help them retain customers, increase customer loyalty, and grow their business.

DA

Researchers
Researchers can use customer satisfaction calculators to collect data on customer satisfaction and use this data to conduct analyses and make recommendations for improving the customer experience.
CSAT Calculator
Upload Customer Feedback
Format: CSV / Spreadsheets

Why is a Customer Satisfaction Score
Calculator Important for Your Business?

Measuring customer satisfaction is critical for your business for several reasons. Firstly, it helps to identify areas for improvement in the customer experience. By understanding where your customers are satisfied and dissatisfied, you can make targeted improvements to your products, services, and customer interactions.
Secondly, measuring customer satisfaction helps to improve customer loyalty and retention. Satisfied customers are more likely to become repeat customers and refer others to your business, which can drive growth and revenue. By measuring and improving customer satisfaction, you can build a loyal customer base and grow your business.
Thirdly, measuring customer satisfaction helps to build trust and credibility with customers. By demonstrating that you care about customer satisfaction and are committed to improving the customer experience, you can build a strong reputation and differentiate your business from competitors.
Finally, measuring customer satisfaction helps to drive business growth. By improving the customer experience and increasing customer satisfaction, you can drive revenue growth and improve profitability. A satisfied customer is more likely to make repeat purchases and refer others to your business, which can help to drive growth and expand your customer base.
A customer satisfaction score calculator is an essential tool for businesses looking to measure and improve customer satisfaction. By using a CSAT calculator to measure customer satisfaction, you can gain valuable insights into your customers' needs and preferences, identify areas for improvement, and ensure that you're delivering a competitive customer experience. By taking action on customer feedback and continually improving the customer experience, you can build a loyal customer base, differentiate your business from competitors, and drive growth and profitability. So don't wait – start using a CSAT calculator today and take your customer satisfaction to the next level!
Upload Customer Feedback
Format: CSV / Spreadsheets

Importance of Customer
Satisfaction Scores

Customer satisfaction scores are important because they help organizations measure how satisfied their customers are and identify areas where improvement is required. By analyzing the responses to the surveys, organizations can identify the areas where customers are not satisfied and take steps to improve those areas. Customer satisfaction grades can also help organizations measure customer loyalty and improve the customer experience. By identifying the areas where customers are not satisfied, organizations can take steps to improve the product or service being provided. In addition, customer satisfaction grades can help organizations increase retention rates and identify the root cause of the customer’s dissatisfaction.
Customer satisfaction calculators are a valuable tool for measuring customer satisfaction and identifying areas where improvement is required. By using these scores, organizations can measure customer loyalty, improve the customer experience, and increase retention rates. Customer satisfaction sums are an essential part of any business that wants to ensure the satisfaction of its customers.

What are the Top Customer Satisfaction Scores?

Customer satisfaction results are a way of measuring how satisfied customers are with a product or service. This is typically done through the use of surveys, which ask customers to rate their experience on a rating scale.

The most common rating scales are: 
・Net Promoter Score (NPS)
・Customer Satisfaction Score (CSAT) 
・Customer Effort Score (CES).

What is the Net Promoter Score?

Net Promoter Score is a metric that measures the loyalty of customers to a company. It is based on a single question: “On a scale of 0 to 10, how likely are you to recommend this product/service to a friend or colleague?”

Customers who respond with a score of 9 or 10 are considered promoters, while those who respond with a score of 0 to 6 are considered detractors.

The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters.

What is the Customer Effort Score?

Customer Effort Score measures how much effort a customer had to put in to get their problem solved. It is measured by asking customers to rate their experience on a scale of 1 to 5, with 1 being “very easy” and 5 being “very difficult”.

The CES score is calculated by taking the percentage of customers who responded with a score of 1 or 2 and dividing it by the total number of responses.

How does CSAT differ from Net Promoter Score (NPS)?

CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) are both customer experience metrics that can be used to measure the satisfaction of customers. However, they differ in several key ways.

CSAT measures the level of customer satisfaction with a specific product or service. It is typically measured by asking customers to rate their satisfaction with a particular aspect of their experience, such as a recent purchase or a customer service interaction. CSAT scores are usually expressed as a percentage, with higher percentages indicating higher levels of customer satisfaction.

NPS, on the other hand, measures customer loyalty and their likelihood to recommend a company or product to others. It is typically measured by asking customers to rate how likely they are to recommend a company or product on a scale of 0-10, with 0 being not at all likely and 10 being extremely likely. NPS scores are usually expressed as a number between -100 and +100, with higher scores indicating higher levels of customer loyalty and advocacy.While both metrics are useful for measuring customer experience, they serve different purposes. CSAT is best used to measure specific interactions or experiences, while NPS is best used to measure overall customer loyalty and advocacy. In addition, NPS is often seen as a more predictive metric, as it can be a strong indicator of future growth and customer retention.

It is also worth noting that while CSAT and NPS are different metrics, they can be used together to gain a more comprehensive understanding of customer experience. For example, you may use CSAT to measure satisfaction with a specific product or service, and use NPS to measure overall loyalty and advocacy. Together, these metrics can help you identify areas where you need to improve your customer experience, and take action to drive growth and customer loyalty.

For example, if 200 customers respond to the survey and 150 of them rate their experience as a 4 or 5, the CSAT score would be 75% (150/200 = 0.75 or 75%).

The CSAT score can help organizations identify the areas where customers are most satisfied and the areas where improvement is required.

How is the CSAT usually measured?

CSAT (Customer Satisfaction Score) is typically measured by asking customers to rate their level of satisfaction with a particular product or service. The most common way to measure CSAT is to ask customers to rate their satisfaction on a scale of 1-5, with 1 being very dissatisfied and 5 being very satisfied. Some surveys may use a different scale, such as a 10-point scale or a 100-point scale.

To calculate the CSAT score, you simply add up the total number of positive responses (usually those who rated their satisfaction as 4 or 5) and divide by the total number of responses. This will give you the percentage of customers who were satisfied with your product or service.

For example, if you received 100 survey responses and 80 of those responses were positive (i.e. rated satisfaction as 4 or 5), your CSAT score would be 80%.While this is the most common method for measuring CSAT, there are other variations as well. Some surveys may ask customers to rate their satisfaction on a different scale, such as a 10-point scale or a 100-point scale. Additionally, some surveys may use open-ended questions to allow customers to provide more detailed feedback on their experience.Regardless of the specific method used, the goal of CSAT measurement is to understand the level of satisfaction of your customers and identify areas where you can improve your product or service to better meet their needs and expectations.

What are the advantages of customer satisfaction scores?

Here are the  top advantages CST scores bring:

1. Identifying Pain Points: Customer satisfaction scores can help you identify pain points in their product or service. By analyzing the responses to the surveys, you can identify the areas where customers are not satisfied and take steps to improve those areas.

2. Measuring Customer Loyalty: Customer satisfaction rates such as NPS can help organizations measure customer loyalty. By identifying the promoters and detractors, organizations can take steps to increase loyalty and retain customers.

3. Improving Customer Experience: Customer satisfaction rates can help organizations improve the customer experience. By identifying the areas where customers are not satisfied, organizations can take steps to improve the product or service being provided.

4. Increased Retention Rates: Customer satisfaction grades can help organizations increase retention rates. By identifying the areas where customers are not satisfied, organizations can take steps to improve those areas and retain customers.

Powerful product teams use ClientZen's CSAT calculator

Noa Lupu

“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”

No need to conduct Customer Satisfaction
Surveys or campaigns.

Get your CSAT right from existing customer tickets.
Upload Customer Feedback
Format: CSV / Spreadsheets
592 people used this tool
No email or card
needed
GDPR
Complient
No coding skills
required