Customer Feedback Analytics for Finance

IMPACT

Benefits

To fully leverage the benefits of customer feedback in e-commerce, it is crucial to analyze customer feedback. By doing so, businesses can gain valuable insights, understand customer sentiment, and make informed decisions that enhance their overall strategy.

Financial Product Optimization

By understanding client feedback and learning to analyze feedback data, fine-tune your financial offerings for maximum value and relevance.

Risk Management

Harness valuable insights from user feedback to identify potential risks and take preemptive measures.

Compliance Awareness

Stay informed about client concerns related to regulatory compliance through effective customer feedback analysis, ensuring your services meet industry standards.

Investment Strategy

Gain insight into what your clients expect or foresee in the market by analyzing customer feedback, shaping smarter investment decisions.

Customer Trust & Retention

Strengthen client trust by addressing their feedback through various customer feedback analysis methods, including manual analysis, using automated tools, and AI-powered analysis, thereby building lasting relationships and ensuring loyalty.

Start using unbiased customer insights and make the right decisions.

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RESEARCH

Automated
feedback analysis

ClientZen applies smart semantic tags
automatically, to every customer feedback
(tickets, reviews, calls & more).

Why it matters

Consistent tagging, at scale, applied automatically

The real negative sentiment drivers, unlocked

More time for agents to focus on customers

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Monitoring

Accurate insights

ClientZen gives you the contact reasons,
recurring issues, main questions,
and top feature requests.

Why it matters

Holistic view of what are our customer saying

No more manually digging through piles of data

Complex insights made easy, no expertise needed

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CLASSIFICATION

Instant answers with
Mantra AI

Mantra AI gives quick, meaningful answers on
specific customer experience topics.

Why it matters

Ad-hoc research made as easy as asking a question

Specific to your customer feedback and context

On premise, trained on your data, fully compliant

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CLASSIFICATION

Real time monitoring

ClientZen shows feedback trends,
detects anomalies (feedback spikes),
and sends personalized notifications.

Why it matters

Get notified on customer issues / bugs before they escalate

Spot potential feedback trends on the rise

Keep your team in the loop with ready-made VoC reports

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Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

Choose the ideal plan for you

Get started with a 30-day free trial. No credit card needed.

Essential

€120

/month

€1440/year

Start Free Trial

Automated tagging

Insights discovery by Mantra AI

Advanced sentiment analysis

3 data sources

2000 conversations / month

3 team members

€588

/month

€7056/year

Start Free Trial

Automated tagging

Insights discovery by Mantra AI

Advanced sentiment analysis

Unlimited data sources

5000 conversations / month

Unlimited team members

Advanced segmentation

Customer insights

Enterprise

Let's talk

enterprise

Book demo

Everything in Pro

Dedicated account manager

On premise solutions

Custom integrations

Essential

€100

/month

€1200/year

Start Free Trial

Automated tagging

Insights discovery by Mantra AI

Advanced sentiment analysis

3 data sources

2000 conversations / month

3 team members

€490

/month

€5880/year

Start Free Trial

Automated tagging

Insights discovery by Mantra AI

Advanced sentiment analysis

Unlimited data sources

5000 conversations / month

Unlimited team members

Advanced segmentation

Customer insights

Enterprise

Let's talk

enterprise

Book demo

Everything in Pro

Dedicated account manager

On premise solutions

Custom integrations

Customer Feedback Analytics in Finance

Benefits

Financial Product Optimization

Risk Management

Compliance Awareness

Investment Strategy

Customer Trust & Retention

Start using unbiased customer insights and make the right decisions.

With ClientZen, dive deep into the heart of your financial market. Turn feedback into actionable steps that enhance product offerings, optimize strategies, and elevate customer satisfaction in the fast-paced financial industry.

Automated
feedback analysis

Accurate insights

Instant answers with
Mantra AI

Real time monitoring

Securely connect your source of customer intelligence

Get started quickly with free onboarding assistance

Get a FREE complete analysis on your data

Choose the ideal plan for you

€120

€588

Let's talk

€100

€490

Let's talk

The most cost efficient solution on the market

€690

€1000

€3,750

€299

€2000

Get started with ClientZen

Track recurring customer issues, reduce ticket volume,
and automate customer support reporting.

Customer Feedback Analytics in Finance

Benefits

Financial Product Optimization

Risk Management

Compliance Awareness

Investment Strategy

Customer Trust & Retention

Start using unbiased customer insights and make the right decisions.

With ClientZen, dive deep into the heart of your financial market. Turn feedback into actionable steps that enhance product offerings, optimize strategies, and elevate customer satisfaction in the fast-paced financial industry.

Automated feedback analysis

Accurate insights

Instant answers with Mantra AI

Real time monitoring

Securely connect your source of customer intelligence

Get started quickly with free onboarding assistance

Get a FREE complete analysis on your data

Choose the ideal plan for you

€120

€588

Let's talk

€100

€490

Let's talk

The most cost efficient solution on the market

€690

€1000

€3,750

€299

€2000

Get started with ClientZen

Track recurring customer issues, reduce ticket volume, and automate customer support reporting.

Automated
feedback analysis

Instant answers with
Mantra AI

Track recurring customer issues, reduce ticket volume,
and automate customer support reporting.