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Latest Article
10 Customer Experience Stats & Improvements for 2025
Published 12 August, 8 min read
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Teams
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Features
Automated feedback analysis
Accurate insights
Sentiment analysis
Mantra AI Copilot
Real time monitoring
Customers reviews analysis
See how it works · 1:58 min
Latest Article
10 Customer Experience Stats & Improvements for 2025
Published 12 August, 8 min read

Customer Retention.
Easier than you thought

Retaining Customers is more challenging than ever

When retaining customers is more challenging than ever, leveraging customer feedback becomes crucial.
You must continuously refine your features, prioritize timely updates, and guarantee that your product or services align perfectly with client demands. But how do you know what your clients deeply want?

Did you know?

59% of business leaders say that expanding AI across the customer experience will be a main priority over the coming year.
Source: zendesk.com
49% of consumers who left a brand they had been loyal to within the last 12 months did so because of poor customer experience.
Source: zendesk.com
Customers are 2.4 times more inclined to remain loyal to a brand if their issues are addressed promptly.
Source: zendesk.com

Customer Experience is adjusting the marketing landscape, becoming vital in cultivating brand loyalty. Customers crave attention; if they don't receive it from you, they'll turn to your competitors. Increasingly, companies are elevating their CX strategies to maintain a competitive edge in the marketplace.

Can't explain your revenue drop?

Businesses are losing not just customers but potential revenue.
When customers have a bad experience:
Bad customer experience can cost
US businesses up to $62 billion annually.
Source: forbes.com
52% of consumers will switch to a competitor brand after just one negative experience.
Source: zendesk.com
Companies that focus on customer experience see an 80% rise in revenue.
Source: zendesk.com
90% of companies, no matter their industry, claim that customer experience is their top priority.
Source: zendesk.com
RESEARCH

Automated
feedback analysis

ClientZen applies smart semantic tags
automatically, to every customer feedback
(tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
The real negative sentiment drivers, unlocked
More time for agents to focus on customers
Learn more
Monitoring

Accurate insights

ClientZen gives you the contact reasons,
recurring issues, main questions,
and top feature requests.
Why it matters
Holistic view of what are our customer saying
No more manually digging through piles of data
Complex insights made easy, no expertise needed
Learn more
CLASSIFICATION

Instant answers with
Mantra AI

Mantra AI gives quick, meaningful answers on
specific customer experience topics.
Why it matters
Ad-hoc research made as easy as asking a question
Specific to your customer feedback and context
On premise, trained on your data, fully compliant
Learn more
CLASSIFICATION

Real time monitoring

ClientZen shows feedback trends,
detects anomalies (feedback spikes),
and sends personalized notifications.
Why it matters
Get notified on customer issues / bugs before they escalate
Spot potential feedback trends on the rise
Keep your team in the loop with ready-made VoC reports
Learn more
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Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Jens Becker
·
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Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
Mara Steiu
·
linkedin icon
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Stefan Stoica
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Alvaro Villalba Perez
·
linkedin icon
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
Max Yampolsky
·
linkedin icon
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Jens Becker
·
linkedin icon
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
Mara Steiu
·
linkedin icon
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Stefan Stoica
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Alvaro Villalba Perez
·
linkedin icon
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
Max Yampolsky
·
linkedin icon
CEO @ One Click Crypto
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