Now, you can find out what your customers really want from your Gorgias conversations with just a single click. ClientZen is excited to welcome Gorgias to its integration family.
Many of our retail clients have shown interest in adding Gorgias as an integration to our Customer Feedback Analytics platform. We have taken action, and ClientZen has now added Gorgias as a new customer source integration. ClientZen is the number one rated helpdesk platform for e-commerce brands.
What is Gorgias?
Gorgias is a customer service platform designed for e-commerce businesses. It offers multi-channel helpdesk support that centralizes customer communications. The platform integrates with email, live chat, social media, and other platforms to streamline customer service operations. It automates repetitive tasks and enhances the efficiency of support teams. Gorgias provides tools for ticket management, automation workflows, and data analytics, helping businesses improve response times, customer satisfaction, and support scalability.
Online retailers find Gorgias particularly beneficial as it seamlessly integrates with e-commerce platforms like Shopify, Magento, and BigCommerce. This integration allows users to efficiently manage customer inquiries related to orders, shipping, and returns, all from a single, centralized platform.
Gorgias Integration Benefits
By combining Gorgia's customer conversations with ClientZen, you can get a 360-degree view of your support tickets and instantly enhance your teamwork.
1. Improve your agent's productivity
Auto-triage support queries to the appropriate team in real-time and reduce your average handling time.
2. Extract valuable insights
Make your ticket tags accurate and granular, and then turn those into easy-to-access insights.ts
3. Improve CX, CS and sales
Automatically prioritize important customer queries based on urgency, risk, and sentiment.
How it Works:
1. Connect Gorgias to ClientZen
Just like all our integrations, you can add Gorgias with just one click and sync all your customer interactions within a minute. Visit our sources and click on Gorgias to add your new CX platform in ClientZen.
2. Automate feedback analysis
ClientZen offers insights into the complete customer journey, including automatic ticket tagging and in-depth data analysis.
Automated ticket tagging
Consolidate all customer interactions (calls, chats, emails, reviews, surveys, etc.) and apply ClientZen's auto-tags with just a few clicks.
Automated Analysis with AI
Get instant answers to any questions with our Mantra AI, offering AI-powered sentiment analysis, CSAT, NPS, and VoC analysis along with real-time co-pilot assistance.
Cleaning Customer Data
Eliminate unnecessary noise such as staff replies and automated messages, while preserving only the genuine customer conversation.
Custom Taxonomy
Automatically apply smart tags based on customer interactions, categorize customer communication easily, and use semantic tagging to detect negative drivers.
3. Get Accurate Insights
Gain a comprehensive understanding of customer feedback without the need for manual data analysis, making it easier to grasp complex insights.
Consumer Insights simplified
Consumer behavior is simplified with a dashboard displaying only the most important metrics for your business
Reliable insights with Mantra AI
Mantra AI offers unparalleled insights into customer behavior, enhancing the entire customer journey, from predictive analytics to generative AI co-pilot assistant.
Finding the root cause of your problem
By organizing and categorizing all customer inquiries, you can easily meet customer expectations by proactively analyzing their sentiment, predicting churn rates, and identifying negative issues.
Accurate data analysis
Mantra AI offers in-depth analysis of customer insights, tracking the entire customer journey to identify crucial touchpoints and sentiments.
4. Instant answers with Mantra AI
ClientZen’s Mantra AI enables seamless scalability, advanced data analysis, and a significant reduction in feedback analysis time, allowing your team to focus on strategic initiatives and enhance customer satisfaction.
Trained with your customer data
Mantra AI utilizes your customer data as a knowledge base to understand your customer sentiment and desires rapidly.
Semantic analysis & automated insights
Our AI carefully analyzes every customer interaction, capturing every detail using semantic analysis to understand the full meaning of customer requests and feedback. It also provides real-time sentiment analysis, CSAT, NPS, and Voice of the Customer (VoC) metrics.
Data-driven insights and cleaning
Mantra AI not only scans your customer interactions but also deeply learns and understands different types of communication, eliminating unnecessary noise that might obscure the true essence of your customer queries and requests.
5. Real time monitoring
ClientZen provides continuous monitoring and instant customer feedback analysis, enabling proactive service and timely intervention by detecting feedback spikes and trends before they escalate.
Monitor Customer Journey in Real-Time
Effortlessly track every customer journey stage to gain insights into customer behavior and sentiment.
Real-Time Sentiment Monitoring
Stay tuned to customer emotions and promptly address negative feedback to ensure ongoing customer satisfaction.
Continuous Feedback Monitoring
ClientZen's real-time feedback monitoring provides continuous customer data analysis, enabling quick responses and enhanced customer experience.
Connect Gorgias with ClientZen
If you manage your e-commerce or online retail support tickets with Gorgias, connect all your customer interactions with ClientZen today to get a clear and precise view of your entire customer journey within minutes and boost your overall customer experience immediately.
Customer feedback made easy
Customer feedback tagged automatically
Real-time customer sentiment scores
Pain-points evolution over time
