Great Customer Experience starts with your team, make their work easier & efficient with ClientZen
Upgrade your understanding of immediate customer satisfaction using ClientZen's CSAT Analysis. By measuring contentment post-interaction, take proactive steps to ensure every customer touchpoint is exceptional. Track changes in customer satisfaction and behavior, see emerging trends among clients with our Customer Feedback tool in just one click.
Capture instant sentiments post-purchase or interaction, allowing timely improvements and interventions.
Enhance Product & Service Delivery
Receive direct insights on specific products or services and refine them based on immediate customer reactions.
Optimized Customer Recovery
Identify and rectify negative experiences quickly, converting potentially lost customers into loyalists.
Performance Metrics
Evaluate team performance based on customer feedback, driving continuous improvement and excellence.
Trusted by industry leaders
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
Your organization
Teams who benefit
VoC
Voice of Customer & CX
Analyze customer health status across multiple channels in one software.
Discover new patterns of customer behavior by mixing multiple sources of data.
CS
Customer service managers
Instantly understand the impact of interactions and adjust training or strategies as needed.
Mitigate issues before they escalate by addressing unsatisfactory experiences immediately.
PM
Product Development /Management
Identify and address project-related issues promptly, mitigating risks and enhancing project outcomes.
Utilize real-time feedback to adjust project scopes, ensuring alignment with customer expectations and satisfaction.
MM
Marketing
Capture real-time feedback on campaigns or promotions.
Use positive CSAT results in promotional materials or as testimonials.
SM
Sales
Get immediate feedback on sales processes and interactions, refining pitches and approaches.
Gauge post-sale satisfaction to inform follow-ups or upsells.
OM
Operations
Directly measure the efficacy of operational processes based on customer satisfaction metrics.
Identify operational bottlenecks or challenges that affect customer satisfaction.
The Voice of the Customer decoded 10x faster
RESEARCH
Automated feedback analysis
ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
