Extract meaningful & impactful insights from your surveys and structure it more efficiently
With ClientZen's Survey Analysis capabilities, tap into the core of customer sentiments, understand preferences, and detect areas of improvement. Organize more efficiently each data and extract insights by structuring it into topics using our AI.
Delve deeper than surface-level survey responses. Discover the underlying sentiments, themes, and motivations of your respondents.
Data-Driven Decision Making
Make informed strategic moves backed by quantified and qualified survey insights, ensuring alignment with customer preferences.
Optimized Resource Allocation
Identify areas needing attention or improvement, ensuring your resources are channeled effectively and efficiently.
Enhanced Engagement & Participation
By acting on survey feedback, show respondents their opinions matter, encouraging further participation and fostering trust.
Trusted by industry leaders
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
Your organization
Teams who benefit
VoC
Voice of Customer & CX
Monitor shifts in client sentiment about a specific subject.
Spot emerging customer trends immediately.
CS
Customer service managers
Detects and addresses common pain points or issues from post-interaction surveys.
Enhance support protocols based on customer feedback.
PM
Product Development /Management
Validate product concepts or iterations with direct customer feedback.
Prioritize feature development or enhancement based on user surveys.
MM
Marketing
Tailor campaign strategies based on survey feedback on past initiatives.
Identify market segments and niches through detailed demographic analysis.
SM
Sales
Understand the buying journey and potential hiccups from customer surveys.
Customize pitches and presentations based on insights from prospect surveys.
OM
Operations
Streamline operational processes and workflow by identifying inefficiencies and areas for improvement from survey feedback.
Adjust resource allocation and optimize task management based on insights gained from customer and employee surveys.
The Voice of the Customer decoded 10x faster
RESEARCH
Automated feedback analysis
ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
