Every written interaction with added sentiment, just like a real conversation.
ClientZen's Text Analysis processes comments, reviews, and feedback across your favorite channels and platforms, transforming words into actionable insights with real meaning behind every query. Save hours by replacing the slow feedback analysis process with fully automated tagging that you control.
Extract hidden patterns, trends, and recurring topics from vast volumes of unstructured text, offering a comprehensive understanding of customer opinions.
Efficiency and Speed
Process and analyze large datasets of customer interactions in a fraction of the time, ensuring no feedback goes unnoticed.
Better Strategy Formulation
Recognize the most frequently mentioned topics in feedback, allowing for a more targeted approach in product and service enhancements.
Risk Management
Spot negative themes early on, enabling proactive measures to manage and mitigate potential issues.
Trusted by industry leaders
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
Your organization
Teams who benefit
VoC
Voice of Customer & CX
Uncover arising trends among customers immediately.
Extract outlines from vast amounts of conversation in just a second.
CS
Customer service managers
Identify common themes or issues from customer interactions.
Customize training modules based on the recurring patterns in feedback.
PM
Product Development /Management
Understand specific features or aspects frequently discussed by users.
Prioritize enhancements based on the qualitative data provided by customers.
MM
Marketing
Discover what aspects of the product or service are most often highlighted in discussions.
Adapt campaign strategies based on popular topics or trends observed in customer communication.
SM
Sales
Get insights into frequent questions, objections, or areas of interest mentioned by potential clients.
Shape sales pitches and collateral based on common themes derived from client feedback.
OM
Operations
Gauge operational efficiency through feedback patterns.
Implement changes in processes that are frequently pointed out in textual feedback.
The Voice of the Customer decoded 10x faster
RESEARCH
Automated feedback analysis
ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
