Best Tools for VoC Analysis: Edge vs ClientZen

It's worth a try before renewing your current tool.

You are already familiar with how customer feedback analytics tools work, making it easier and quicker for you to choose the best tool for your needs. Try ClientZen before renewing your current tool and improve your customer experience with minimal stress and effort—transition with just a click.

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RESEARCH

Automated
feedback analysis

ClientZen applies smart semantic tags
automatically, to every customer feedback
(tickets, reviews, calls & more).

Why it matters

Consistent tagging, at scale, applied automatically

The real negative sentiment drivers, unlocked

More time for agents to focus on customers

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Monitoring

Accurate insights

ClientZen gives you the contact reasons,
recurring issues, main questions,
and top feature requests.

Why it matters

Holistic view of what are our customer saying

No more manually digging through piles of data

Complex insights made easy, no expertise needed

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CLASSIFICATION

Instant answers with
Mantra AI

Mantra AI gives quick, meaningful answers on
specific customer experience topics.

Why it matters

Ad-hoc research made as easy as asking a question

Specific to your customer feedback and context

On premise, trained on your data, fully compliant

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CLASSIFICATION

Real time monitoring

ClientZen shows feedback trends,
detects anomalies (feedback spikes),
and sends personalized notifications.

Why it matters

Get notified on customer issues / bugs before they escalate

Spot potential feedback trends on the rise

Keep your team in the loop with ready-made VoC reports

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Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

Best Tools for VoC Analysis: Edge vs ClientZen

It's worth a try before renewing your current tool.

Why Users Transition to ClientZen

Cleanse Data of Noise

Identify Critical Shifts with Ease

Reduce Workload

Teams who benefit

VoC

CX and VoC Team

CS

Branding Team

PM

Development & QA Team